Payment Policy

• A booking deposit is required to secure all childcare requests.
• This deposit confirms the requested dates and reserves a qualified caregiver.
• The booking deposit is applied toward the total weekly childcare cost and is not an additional fee.

• All childcare services are billed on a weekly basis.
• Families will receive a full weekly breakdown before care begins, including:
  • Scheduled care hours
  • Total weekly rate
  • Booking deposit credit
  • Remaining balance due

• Booking deposits are due at the time of booking confirmation (or at least 7 days before the scheduled week of care).
• Remaining weekly balances are due no later than 3 days before the start of the scheduled week.
• Care services should not begin until the weekly balance is fully confirmed and scheduled.

• Payments are generally required before services are provided.
• Post-service payment is not typically accepted to ensure caregiver scheduling is secured and families have guaranteed coverage.
• Exceptions may be made for returning or approved families at management discretion.

• Families may cancel or adjust individual days within a scheduled week depending on notice and availability.
• Canceled bookings should be reflected in the system with:
  • Clear status labeling (“Canceled”)
  • Visual indication (crossed-out dates)
• Any eligible adjustments should be reflected in the weekly balance.

The family portal should clearly display:

• Active bookings
• Booking deposits paid
• Remaining weekly balances
• Payment due dates
• Any canceled bookings

The company reserves the right to update this policy as needed. Families will be notified of any major changes in advance.